I.T. Support Specialist

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Summary and Position Overview

KH Industries is a renowned manufacturer and supplier of industrial lighting and temporary power products, catering to utilities, airlines, and various other industrial applications. Our commitment to delivering high-quality products and exceptional service sets us apart in the industry.

The IT Support Specialist will provide technical support and assistance to employees within the manufacturing facility, ensuring the efficient operation of hardware, software, and network systems. This role serves as the point of contact for IT-related issues, troubleshooting, and resolving technical problems to minimize downtime in the production environment. The IT Support Specialist works closely with other IT staff to maintain a secure and reliable IT infrastructure that supports manufacturing processes and business operations. The ideal candidate will provide technical support, maintain IT systems, and ensure seamless operations across all levels of the organization. The ideal candidate will have a positive attitude, be solutions orientated and have experience troubleshooting technology.

Key Responsibilities:

Technical Support

  • Serve as a point of contact for diagnosing and resolving a wide range of IT issues related to hardware, software, and network systems.
  • Provide on-site and remote support for employees, production lines, and operational systems.
  • Troubleshoot and maintain specialized manufacturing software, including ERP Systems.
  • Diagnose, repair, maintain and install all hardware and associated software to ensure workstation performance.

System Maintenance and Upgrades

  • Perform regular updates and maintenance of hardware and software to ensure system reliability and security.
  • Assist in the deployment and implementation of new technologies to support manufacturing growth.
  • Manage servers, workstations and other networking equipment. Monitor system performance and conduct preventative maintenance to minimize downtime.

User Training and Support

  • Provide training to employees on the effective use of IT systems and tools.
  • Assist in managing and maintaining user accounts, permissions, and access controls.
  • Walk employees through troubleshooting steps for common hardware or software problems in a timely and accurate fashion.

Project Management

  • Collaborate with different departments to support IT-related projects, including system upgrades and process improvements.
  • Assist in planning and execution of IT-related projects, including system migrations and process automation initiatives.

Required Qualifications

  • Associate or bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
  • Minimum of 1-3 years of experience in IT support or a related role.
  • Familiarity with various operating systems, including Windows 10, Windows 11, Windows Server (2012R2-2024), including Hyper-V Virtualization.
  • Experience with troubleshooting hardware, software, and network issues.

Salary Pay Range – $24 – 30 per hour

KH Industries offers an excellent benefits package, including Health Insurance, 401K Retirement Plan, PTO and holiday pay.

KH is an equal opportunity employer.

Job Type: Full-time

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    Personal Information





    Employment Interest

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    Overtime:
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    Evenings:
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    Weekends:
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    Holidays:
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    General Information

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    Note: We are required to obtain a work permit from all employees under age 18 before they begin work. Generally, work permits are issued at the school the minor is attending. If you are under 18 and do not currently have a work permit, please contact your school.

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    Employment History

    Starting with your most recent employment, list employment for the past 10 years including self-employment, summer, part-time, and part or full-time military service. You may include any work performed on a volunteer basis.





















    Education


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    Other Training or Skills (Machines operated, special courses, computers, typing, special licenses, permit or certificates)

    Notice to all applicants:
    Employment with KH may be contingent upon the applicant passing a reference check, background check and/or
    physical. KH has the right to revoke any offer of employment based on the failure of a failed reference, failed background check and or failed physical.
    KH is authorized to investigate all statements made on the application and to discuss the results of its investigations with those responsible for hiring. KH may also contact my former employer(s) or other persons who can verify information.

    I have read and agree to the conditions stated above. I give my consent to former employer(s) and other contact persons to respond to questions pertaining to information on this application. Further I release from liability such former employer(s) or other persons contacted by and providing information to KH I acknowledge that all the above statements are true. Falsification on an employment application is grounds for immediate termination.

    To apply for this job email your details to careers@khindustries.com