Customer Service Representative

Job Posting – Customer Service Representative Apply Below

We are looking for a Customer Service Representative to join our team!

Company Overview: K&H Industries manufactures and sells industrial lighting and power products. These custom solutions serve a wide range of industries worldwide; including the aviation, aerospace, military, utility and manufacturing industries. At K&H, we pride ourselves on our outstanding customer service as well as our durable design that goes into every product we manufacture.

Job Description: K&H Industries is seeking a highly motivated and self-driven Customer Service Representative to join our team. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to work both independently and with a team.

This candidate will support the sales department by efficiently routing inbound customer calls and managing customer communication via phone and email. This candidate will be responsible for frequently engaging with customers to gather missing and/or incorrect details while reviewing purchase orders, and accurately entering all information into our internal ERP software.

This position will work closely and communicate with the accounting department and our production team to ensure an efficient operation. They may undergo customer service cross training at our sister company nearby, to serve as a liaison in ensuring seamless service continuity, especially during emergency situations.

Essential Duties:

  • Answer and direct inbound calls, emails and faxes in a professional and courteous manner.
  • Assist in resolving of customer complaints and issues in a timely and efficient manner.
  • Review and enter sales orders accurately and promptly, ensuring customer satisfaction.
  • Tasked with contacting customers to resolve any discrepancies or incomplete data on purchase orders, facilitating a seamless order fulfillment process.
  • Communicate regularly, effectively and timely with multiple internal departments to coordinate customer requests and resolve issues.
  • Maintain a high level of customer service and professionalism at all times.

Required Skill Set

  • Strong computer aptitude, including proficiency of MS Office, CRM and knowledge of paperless transaction systems.
  • Experience working independently and collaboratively within a team environment.
  • Positive and upbeat attitude with commitment to providing exceptional customer service.
  • Highly Motivated, Self-Driven Attitude with proactive approach to problem solving.
  • Minimum of 2 years’ experience in the customer service field.

Preferred Qualifications:

  • Experience and knowledge of customer service within a Manufacturing environment.
  • Additional certifications or trainings in customer service are a plus.

KH has competitive wages and excellent benefits, including Health Insurance, 401K and PTO.

Please no phone calls or drop offs.

KH is an equal opportunity employer.

Job Type: Full-time

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 2 years (Preferred)

Work Location: In person

Shift: Monday – Friday, 9:30AM – 6PM

Pay Rate: $18 – 22 Hourly

Apply Below

    Personal Information






    Employment Interest

    Full TimePart TimeOther

    Overtime:
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    Evenings:
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    Weekends:
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    Holidays:
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    General Information

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    Note: We are required to obtain a work permit from all employees under age 18 before they begin work. Generally, work permits are issued at the school the minor is attending. If you are under 18 and do not currently have a work permit, please contact your school.

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    Employment History

    Starting with your most recent employment, list employment for the past 10 years including self-employment, summer, part-time, and part or full-time military service. You may include any work performed on a volunteer basis.





















    Education


    High SchoolAssociate's DegreeBachelor's DegreeMaster's DegreeDoctoral Degree


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    Other Training or Skills (Machines operated, special courses, computers, typing, special licenses, permit or certificates)



    Notice to all applicants:

    Employment with KH may be contingent upon the applicant passing a reference check, background check and/or
    physical. KH has the right to revoke any offer of employment based on the failure of a failed reference, failed background check and or failed physical.

    KH is authorized to investigate all statements made on the application and to discuss the results of its investigations with those responsible for hiring. KH may also contact my former employer(s) or other persons who can verify information.


    I have read and agree to the conditions stated above. I give my consent to former employer(s) and other contact persons to respond to questions pertaining to information on this application. Further I release from liability such former employer(s) or other persons contacted by and providing information to KH I acknowledge that all the above statements are true. Falsification on an employment application is grounds for immediate termination.




    To apply for this job email your details to careers@khindustries.com